Best Berries, a division of BB Distributors ("we", "us"), respects your privacy. This policy explains what personal information we collect through bestberries.co.za, how we use it, and your rights under the Protection of Personal Information Act (POPIA).
What we collect
When you place an order or create an account, we collect the details needed to fulfil it: your name, email address, phone number, and delivery address. If you contact us through the website, by email or on WhatsApp, we keep that correspondence. Card and payment details are processed entirely by PayFast, our payment provider; we never see or store your card information.
How we use your information
- Processing and delivering your orders, including sharing your name, address and phone number with the driver delivering to you
- Sending order confirmations and delivery updates by email
- Managing your account and order history
- Responding to your questions and requests
- Meeting our legal obligations, such as tax and accounting record-keeping
We do not sell or rent your personal information to anyone, and we only send marketing if you have asked for it.
Cookies and analytics
This site uses cookies that are necessary for the shop to work, for example keeping items in your cart and keeping you logged in. We also use standard analytics tools to understand how the site is used so we can improve it. You can control cookies through your browser settings; blocking essential cookies may stop the cart and checkout from working.
Who we share information with
We share information only where needed to run the shop: PayFast processes your payment, our delivery drivers receive your delivery details, and our website hosting provider stores the site's data. Each of these parties may only use your information to provide their service to us.
Your rights under POPIA
You may ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it (for example, completed order records must be retained for tax purposes). To exercise any of these rights, email [email protected] or call 079 884 5635. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.
How long we keep information
We keep order records for as long as South African tax and accounting law requires. Account information is kept while your account is active; you can ask us to close and delete your account at any time.
Security
The site is served over an encrypted connection (HTTPS), payments are handled by PayFast's secure platform, and access to order information is limited to the people who need it to fulfil your order.
Changes and contact
We may update this policy from time to time; the latest version will always be on this page. Questions are welcome at [email protected], on 079 884 5635, or at 1 Fairview Rd, Wynberg, Cape Town, 7806.