Welcome to Best Berries. These terms and conditions govern your use of bestberries.co.za and any purchase you make through it. By placing an order, you agree to these terms. Please read them together with our Privacy Policy and Refund and Returns Policy.
1. Who we are
Best Berries is a division of BB Distributors, operating from 1 Fairview Rd, Wynberg, Cape Town, 7806, South Africa. You can reach us at [email protected] or 079 884 5635.
2. Orders and payment
Orders can be placed through this website at any time. An order is only confirmed once payment has been received in full. Payments are processed securely by PayFast in South African Rand (ZAR). We do not store your card details. If we cannot fulfil a confirmed order for any reason, we will contact you and refund you in full.
3. Pricing and availability
All prices include VAT where applicable and are subject to change without notice. Some products are marked "subject to availability" and may occasionally be unavailable; certain items, such as Pesto Princess products, may take up to 2 days to fulfil. Where a quantity limit applies to a product (for example, a maximum number of bags per customer), this is shown on the product page. In the event of an obvious pricing error, we reserve the right to cancel the affected order and refund you in full.
4. Delivery and collection
We deliver Monday to Friday to the Southern Suburbs of Cape Town (R70) and every Thursday to wider Cape Town areas (R120), as set out on our Delivery page. Delivery dates are confirmed after payment. You may also collect your order free of charge from our factory shop at 1 Fairview Rd, Wynberg during trading hours. Our products are frozen: please ensure someone is available to receive the delivery and place it in a freezer promptly. We cannot accept responsibility for product quality where a delivery was received as arranged but left unrefrigerated thereafter.
5. Returns, refunds and the cooling-off period
Section 44 of the Electronic Communications and Transactions Act (ECTA) gives consumers a 7-day cooling-off period for online purchases. However, this cooling-off right does not apply to foodstuffs and other perishable goods intended for everyday consumption that are delivered to your home or workplace, which covers our frozen products. We therefore cannot accept change-of-mind returns on frozen goods.
Your rights under the Consumer Protection Act remain unaffected: if anything you receive is damaged, defective, spoiled or not what you ordered, contact us within 24 hours of delivery at [email protected] or 079 884 5635 and we will arrange a replacement or a refund. See our Refund and Returns Policy for details.
6. Product information
We take care to describe our products accurately, including pack sizes and ingredients. Product images are for illustration and the appearance of natural produce may vary. Keep all products frozen; once thawed, do not refreeze. If you have allergies or dietary requirements, please contact us before ordering.
7. Accounts
You may create an account to speed up checkout and view your order history. You are responsible for keeping your login details confidential and for all activity under your account. We may suspend or close accounts used fraudulently or abusively.
8. Specials and promotions
Specials, combos and promotional prices are valid while stocks last and may be changed or withdrawn at any time. Promotions cannot be applied retrospectively to orders already placed.
9. Liability
To the extent permitted by law, Best Berries is not liable for indirect or consequential loss arising from the use of this website or from delays outside our reasonable control. Nothing in these terms limits any right you have under the Consumer Protection Act or other applicable South African law.
10. Privacy
We process your personal information in line with the Protection of Personal Information Act (POPIA) and only as needed to fulfil your orders. See our Privacy Policy.
11. General
These terms are governed by the laws of the Republic of South Africa. We may update these terms from time to time; the version published on this page at the time of your order applies to that order. If any provision is found to be unenforceable, the remaining provisions remain in effect.